• IT Support Desk Analyst

    Job Locations US-IL-Chicago
    Category
    Information Technology
  • Overview

    Act as a support analyst for business technology tools.   Works with entire Adams Street Partners’ organization to support and help implement software tools, document business application for knowledge base and how they are used in the business processes. Support the business teams and technology teams in their technology needs. Display a professional, communicative, extraverted, and responsive attitude and commitment to the business goals of ASP’s employees and long-term objectives of the organization. Responsibilities include but are not limited to:

    Responsibilities

    • Troubleshooting and understanding of technologies such as email, networking, Skype, Video Conferencing.
    • Understanding security technologies.
    • Research and/or escalate issues that cannot be immediately resolved.
    • Help in testing new technology to support the business.
    • Manage tickets within a ticketing system for tracking.
    • Proactively identify underlying issues and patterns related to technology hardware and software. Identify incidents that are actually problems.
    • Suggest business and technology enhancements to the ASP organization.
    • Analyst is expected to participate in evangelizing the technology decisions that we make as a team.
    • Assist in defining and documenting technology knowledge base articles across the ASP organization.
    • Assist in creating test plans and conduct testing on an as needed basis.
    • Serve as the first point of contact for all system issues, triage them, solve them or escalate them as needed.
    • Analyst must be willing to be on an on-call rotation.
    • Analyst will be required to participate in onboarding and offboarding activities.
    • Technologies expected to support:
      • Windows 10,Office 365 Pro Plus: Outlook, excel, Adobe Acrobat/Reader,Polycom Video Conferencing,Skype for Business: Audio, Video, Calendaring,All browsers,Jira Service Desk,Proxy,AV/APT Technologies,Email Security,VPN Technologies,Citrix,Laptop Hardware,Application and Driver Installs,Networks: Wireless, Wired and Mobile Security

    Qualifications

    • A minimum of 2 years’ professional experience in IT support, preferably in financial services or a high-paced dynamic environment.
    • Proven track record successfully managing multiple tasks from inception to completion.
    • Time management skills: ability to multi-task, meet deadlines, and balance priorities.
    • Excellent interpersonal skills with the ability to act independently and within a team context.
    • Demonstrated experience in working with user technology.
    • Great customer service attitude and commitment to helping end-users is essential. The ability to communicate technical guidance and instruction to users on the use of applications and systems via e-mail, telephone, and one-on-one in person support sessions is important.
    • Work is normally performed in a typical interior/office work environment. Moderate physical activity such as standing and/or walking for more than two (2) hours per day may be required.
    • Demonstrated team-player, independent thinker and self-motivated individual.

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